In July 2020, the Housing Ombudsman introduced
its Complaint Handling Code. It was reviewed after one year and the
associated changes took effect from 1 April 2022.
Landlords must carry out an annual self-assessment against the
Complaints Handling Code to ensure their complaint handling remains
in line with the requirements of the Code.
Decision type: Non-key
Decision status: Recommendations Approved
Notice of proposed decision first published: 13/09/2022
Decision due: 13 Sep 2022 by Portfolio Holder - Homes and Health
Reason: It is a mandatory requirement that the Council must report the outcome of their self-assessment to elected members.
Lead member: Portfolio Holder - Homes and Health
Contact: Jill Baker, Business Manager - Customer Services Email: Jill.baker@newark-sherwooddc.gov.uk, Julie Davidson, Business Manager- Housing and Estates Email: Julie.Davidson@newark-sherwooddc.gov.uk.