Issue details

Housing Ombudsman Self-Assessment

In July 2020, the Housing Ombudsman introduced its Complaint Handling Code. It was reviewed after one year and the associated changes took effect from 1 April 2022.

Landlords must carry out an annual self-assessment against the Complaints Handling Code to ensure their complaint handling remains in line with the requirements of the Code.

Decision type: Non-key

Decision status: Recommendations Approved

Notice of proposed decision first published: 13/09/2022

Decision due: 13 Sep 2022 by Portfolio Holder - Homes and Health
Reason: It is a mandatory requirement that the Council must report the outcome of their self-assessment to elected members.

Lead member: Portfolio Holder - Homes and Health

Contact: Jill Baker, Business Manager - Customer Services Email:, Julie Davidson, Business Manager- Housing and Estates Email: