Decision Maker: Portfolio Holder - Homes and Health
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: Yes
In July 2020, the Housing Ombudsman introduced
its Complaint Handling Code. It was reviewed after one year and the
associated changes took effect from 1 April 2022.
Landlords must carry out an annual self-assessment against the Complaints Handling Code to ensure their complaint handling remains in line with the requirements of the Code.
To note the results of the self-assessment and associated action plan
It is a mandatory requirement that the Council must report the outcome of their self-assessment to elected members.
There are no alternatives – the self-assessment must take place.
Publication date: 13/09/2022
Date of decision: 13/09/2022
Effective from: 21/09/2022