Issue - decisions

Customer Engagement Strategy

21/02/2024 - Customer Experience Strategy: Pilot Opening Hours and Customer Promise Feedback Results (Key Decision)

AGREED that Cabinet:


a)       approve the recommendation to resume the Council’s opening hours of 9:00am - 5:00pm within the Customer Contact Centre and Housing Repairs; and


b)       note the results of customer feedback about the Customer Promise, formally adopt the Promise and embed it in the Council.