Issue - meetings

That Cabinet approve the Good Neighbourhood Management Policy.

The Director – Housing, Health & Wellbeing presented a report which sought approval for the Good Neighbourhood Management Policy which outlined the Council’s approach to managing complaints relating to noise nuisance or disruption where the situation was not defined as anti-social behaviour. The draft policy was attached as an appendix to the report. The Cabinet noted that the policy had had several revisions in tone, content, wording and style in response to tenant feedback.

AGREED (unanimously) that the Good Neighbourhood Management Policy be approved.

Reasons for Decision:

The Regulator for Social Housing and the Housing Ombudsman recommend the introduction of a Good Neighbourhood Management Policy which aligns with the Community Plan ambition 7 “Be a top performing, modern, accessible Council that get its everyday services right for the residents and businesses that it serves.”

Options Considered:

The Council has the option to rely on the ASB Policy for dealing with noise and nuisance between neighbours, but good practice and alignment with both the Regulator for Social Housing and the Housing Ombudsman is to manage these relationships in a more mediatory way.