Issue - meetings

AGREED that Cabinet:

a)     review the Community Plan Performance Report attached as Appendix 1; 

b)     review the compliance report attached as Appendix 2; and

c)     consider the Council’s performance against its objectives highlighting any areas of high performance and identifying areas for improvement.

The Transformation and Service Improvement Officer presented a report which detailed the Quarter 2 Community Plan Performance Report (July to September 2024).  The report and accompanying presentation highlighted various projects undertaken by Business Units including cross objective working, community grant funding awards and some areas where performance was not meeting targets, including re-lets and processing Council tax and Housing benefits. Cabinet discussed the issue and noted that resources had been focused to address the back log in re-letting. With regard to the back-log in claims, the Council had seen a significant increases in claims since the migration to Universal Credit, which impacted our processing times for the Quarter. This had been addressed and at the start of December, times were now at or below target.

AGREED     (unanimously) that Cabinet:

a)           review the Community Plan Performance Report attached as Appendix 1; 

b)          review the compliance report attached as Appendix 2; and

c)           consider the Council’s performance against its objectives highlighting any areas of high performance and identifying areas for improvement.

Reasons for Decision:

Performance management is used to drive improvement by analysing data and progress against key activities as well as building a picture of the context of performance using district statistics, customer feedback and workforce information.

Options Considered:

Not applicable.