Issue - meetings

AGREED      that Cabinet:

a)            note the progress and outcomes of the Getting to Know You visit programme to December 2023;

b)            note the sharing of the report with the Tenant Engagement Board; and

c)             support the ongoing programme of Getting to Know You visits with a further update in April 2025 or when all tenants have been visited.

The Business Manager, Housing Services was in attendance to present a report updating on the progress and outcomes from the first two years of the Getting to Know You (GTKY) visit programme. The Council had 17 tenancy officers with a target of visiting seven households per month, delivering 119 overall per month, averaging at 1428 per year giving a cycle of three and a half years to complete first visits. The Cabinet welcomed the report and were encouraged by the programme to help build strong positive relationships with Tenants.

AGREED (unanimously) That Cabinet:

a)      note the progress and outcomes of the Getting to Know You visit programme to December 2023;

b)      To note the sharing of the report with the Tenant Engagement Board; and

c)      To support the ongoing programme of Getting to Know You visits with a further update in April 2025 or when all tenants have been visited.

Reasons for Decision:

To report the positive impacts of the Getting to Know You programme as they align to the following Community Plan objectives:

• Improve health and wellbeing;
• Increase the supply, choice and standard of housing;
• Reduce crime and anti-social behaviour;
• Celebrate and invigorate community spirit, prod of place and a sense of belonging; and
• To be a top performing, modern and accessible council.

Options considered:

None, getting to know you visits are an important good practice housing management activity to help us understand who is behind the front door of our homes, support tenants to sustain their tenancies and identify where there are additional needs