Decision details

Annual Review of Housing Services Complaints

Decision Maker: Portfolio Holder - Housing

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: Yes

Purpose:

To present the report on Housing Services Complaints for the period April 2023 too March 2024.

 

Decision:

AGREED to note the report and appendix

Reasons for the decision:

A full annual housing complaints report is presented at Appendix 1 for the period April 2023 to March 2024 to ensure that the Council meets obligations under the Complaint Handling Code and in turn, its obligations under the Regulatory Standards, set by the Regulator of Social Housing.

 

Alternative options considered:

Not applicable

Publication date: 16/12/2024

Date of decision: 16/12/2024

Effective from: 20/12/2024

Accompanying Documents: