Decision details

Customer Experience Strategy: Pilot Opening Hours and Customer Promise Feedback Results (Key Decision)

Decision Maker: Cabinet

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: Yes


AGREED that Cabinet:


a)       approve the recommendation to resume the Council’s opening hours of 9:00am - 5:00pm within the Customer Contact Centre and Housing Repairs; and


b)       note the results of customer feedback about the Customer Promise, formally adopt the Promise and embed it in the Council.

Report author: Deborah K Johnson

Publication date: 21/02/2024

Date of decision: 20/02/2024

Decided at meeting: 20/02/2024 - Cabinet

Effective from: 27/02/2024

Accompanying Documents: