Decision details

Customer Experience Strategy 2023-2027 (Key Decision)

Decision Maker: Cabinet

Decision status: Recommendations approved

Is Key decision?: Yes

Is subject to call in?: Yes


AGREED that Cabinet:


(a)       approve, in principle and subject to consultation, the Customer Experience Strategy and Customer Promise; and


(b)       approve the proposed pilot (as detailed in Paragraph 2.3 of the report).

Report author: Jill Baker

Publication date: 12/07/2023

Date of decision: 11/07/2023

Decided at meeting: 11/07/2023 - Cabinet

Effective from: 18/07/2023

Accompanying Documents: