Decision details

Digital Strategy Update

Decision Maker: Deputy Leader - Portfolio Holder Organisational Development and Governance

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: Yes

Purpose:

The Digital Strategy was approved by Policy and Finance Committee on 24 June 2021 and an update is provided bi-annually on the work that is carried out, the success and proposed work for the next six months.

Decision:

1.      That bi-yearly updates on the progress of the Digital Strategy action plan are provided to the Portfolio Holder for Organisational Development and Governance.

 

2.      The promotion of  webchat, e-newsletters and My Account to take place in conjunction with the Portfolio Holder for Organisational Development and Governance.

 

3.      The creation of key performance indicators for webchat, e-newsletters and My Account.

Reasons for the decision:

To ensure Members are regularly briefed on the progression of the Digital Strategy action plan.

Alternative options considered:

No alternative options. 

Publication date: 13/09/2022

Date of decision: 13/09/2022

Effective from: 21/09/2022

Accompanying Documents: