Decision details

AGREED that Cabinet:

a)         review and note the responsibilities of the Council (both Members and officers) as a housing authority in relation to consumer regulation;

b)         note the progress and planned engagement with the Tenant Participation Advisory Services (TPAS) on creating a new, strengthened tenant engagement structure;

c)          note how feedback and insight from the tenant engagement survey 2024 will be used alongside Tenant Satisfaction Measures performance and learning from complaints, to inform the workplan for service improvement for next 18 months;

d)         note that the results of the TPAS re-engineering project will be reported to the Policy and Performance Improvement Committee in June 2025 to scrutinise the detailed action plan, proposals for implementation and endorse for approval by the Tenant Engagement Board and Cabinet; and

e)         approve and endorse a bespoke training session for all Members, to be led by the Tenant Engagement team, to raise awareness and understanding of the Council’s obligations regarding tenant engagement and the broader consumer regulations.