Decision details

Housing Ombudsman Self-Assessment

Decision Maker: Portfolio Holder - Homes and Health

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: Yes


In July 2020, the Housing Ombudsman introduced its Complaint Handling Code. It was reviewed after one year and the associated changes took effect from 1 April 2022.

Landlords must carry out an annual self-assessment against the Complaints Handling Code to ensure their complaint handling remains in line with the requirements of the Code.


To note the results of the self-assessment and associated action plan


Reasons for the decision:

It is a mandatory requirement that the Council must report the outcome of their self-assessment to elected members.    

Alternative options considered:

There are no alternatives – the self-assessment must take place.

Publication date: 13/09/2022

Date of decision: 13/09/2022

Effective from: 21/09/2022

Accompanying Documents: