Decision details

Revised Customer Feedback Policy

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No


The Business Manager – Customer Services presented a report which sought approval for a revised Customer Feedback Policy. The Policy had been revised following the re-integration of housing services back into the Council from Newark and Sherwood Homes. The Policy had also been updated to incorporate the latest best practice from the Local Government and Social Care Ombudsman and the Housing Ombudsman to ensure it was compliant with the relevant codes of practice. It was reported that the Homes & Communities had recommended approval of the revised Policy. 


AGREED      (unanimously) that the revised Customer Feedback Policy be approved.


Reason for Decision


To ensure the Customer Feedback Policy is fit for purpose and adheres to both of the Ombudsman’s Code of Practices.  


Publication date: 29/03/2021

Date of decision: 26/11/2020

Decided at meeting: 26/11/2020 - Policy & Finance Committee

Accompanying Documents: