Use the below search options at the bottom of the page to find information regarding recent decisions that have been taken by the council’s decision making bodies.
Alternatively you can visit the officer decisions page for information on officer delegated decisions that have been taken by council officers.
In July 2020, the Housing Ombudsman introduced
its Complaint Handling Code. It was reviewed after one year and the
associated changes took effect from 1 April 2022.
Landlords must carry out an annual self-assessment against the
Complaints Handling Code to ensure their complaint handling remains
in line with the requirements of the Code.
Decision Maker: Portfolio Holder - Homes and Health
Decision published: 13/09/2022
Effective from: 21/09/2022
Decision:
To note the results of the self-assessment and associated action plan
Lead officer: Jill Baker, Julie Davidson
The Digital Strategy was approved by Policy
and Finance Committee on 24 June 2021 and an update is provided
bi-annually on the work that is carried out, the success and
proposed work for the next six months.
Decision Maker: Deputy Leader - Portfolio Holder Organisational Development and Governance
Decision published: 13/09/2022
Effective from: 21/09/2022
Decision:
1. That bi-yearly updates on the progress of the Digital Strategy action plan are provided to the Portfolio Holder for Organisational Development and Governance.
2. The promotion of webchat, e-newsletters and My Account to take place in conjunction with the Portfolio Holder for Organisational Development and Governance.
3. The creation of key performance indicators for webchat, e-newsletters and My Account.
Lead officer: Jill Baker, Deborah K Johnson, Dave Richardson